Privacy Policy

At The Diverse Minds Group Ltd. , we are committed to protecting your privacy and complying with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This policy explains how we collect, use, disclose and safeguard the personal information you provide when using our website and services.

Information We Collect
We collect personal information that you voluntarily provide when you register on our site, submit a job application or resume, or contact us. This may include your name, contact details, education and employment history, and other relevant data.

We also automatically collect certain technical information such as your IP address, browser type, and pages visited. This helps us analyze website usage and improve user experience.

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Use of Information
We use your personal information to provide our recruitment services, including:
- Creating an account to save your profile and job preferences 
- Processing job applications and sharing your details with prospective employers
- Communicating with you about relevant job opportunities
- Improving our website and services based on user data

We will not use your personal data for any other purposes without your consent.

Information Sharing
Your details may be shared with employers, recruiters and other parties directly involved in relevant recruitment processes. We do not sell or rent personal data to third parties for marketing purposes.

Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal or operational requirements.

Data Security
We implement technical and organizational measures to protect personal data from loss, misuse, unauthorized access or disclosure. However, no system can guarantee 100% security.

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Your Rights
Under the GDPR, you have the right to access, rectify, erase, transfer or restrict processing of your personal data. You may also object to certain types of processing or withdraw consent previously provided.

Use of Cookies 
Our website uses cookies and similar technologies to enhance user experience and analyze trends. You can adjust your browser settings to accept or reject cookies.

Third-Party Links
Our site may contain links to third party websites not governed by this privacy policy. Review their policies before providing personal data.

Children's Privacy
Our services are not intended for children, and we do not knowingly collect data from individuals under 16 years old.

Privacy Policy Updates
We may update this policy periodically to reflect changes in our data practices. Please check back for the latest version.

Contact
For questions regarding our privacy practices, please contact us at info@diversemindsgroup.com

By using our website and services, you consent to the data practices outlined in this privacy policy. If you disagree with any part of this policy, please discontinue use of the website and services.

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Cancellation and Refund Policy for Online Coaching Sessions

Effective Date: 3rd February 2025

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At DMG, we understand that schedules can change. Our cancellation and refund policy ensures fairness for both clients and coaches. Please review the following terms carefully before booking a session.

1. Cancellation Policy

• Client Cancellations:

• Cancellations made at least 24 hours before the scheduled session will receive a full refund or the option to reschedule at no additional cost.

• Cancellations made less than 24 hours before the session will not be eligible for a refund, but clients may reschedule once without additional charges.

• cancellations within 2 hours of the session start time are both non-refundable and cannot be rescheduled.

• Coach Cancellations:

• If we need to cancel or reschedule a session, clients will be notified as soon as possible and given the option to reschedule or receive a full refund.

2. Refund Policy

• Full Refunds:

• Eligible for cancellations made at least 24 hours in advance.

• If the session is cancelled by the coach for any reason.

• Partial Refunds:

• If a session is cut short due to technical issues on the coach’s end, we will offer a partial refund or a rescheduled session.

• No Refunds:

• If a client cancels less than 24 hours before the session.

• If a client does not show up for the session.

• If the session is missed due to technical issues on the client’s end.

3. Rescheduling Policy

• Clients may reschedule once for free if they provide at least 24 hours’ notice.

• Additional reschedules may be subject to a rescheduling fee.

• If a client reschedules multiple times, we reserve the right to deny future bookings.

4. Technical Issues & Late Arrivals

• If the client is more than 15 minutes late, the session will be considered a no-show and will not be refunded.

• If technical issues prevent the session from taking place, the coach will work with the client to reschedule.

5. Contact for Cancellations & Refunds

To cancel or request a refund, please visit www.diversemindsgroup.com with your booking details.

By booking a coaching session, you agree to this cancellation and refund policy. We appreciate your understanding and look forward to working with you!

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The Team at DMG

Info@diversemindsgroup.com

Privacy & Data Policy for Zoom Session Recordings and Summaries

Effective Date: 3rd February 2025

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At The Diverse Minds Group Ltd we value your privacy and are committed to protecting your personal information. This policy outlines how we handle the recording, storage, and use of Zoom session recordings and summaries.

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1. Collection & Use of Session Recordings

• Recording Consent:

• Coaching sessions may be recorded only with the client’s explicit consent.

• Clients will be notified before any recording begins and have the option to decline.

• Purpose of Recording:

• Recordings are used solely for client training and development, client review, coach reference, or service improvement (if applicable).

• We do not share, sell, or distribute recordings to third parties without prior consent.

2. Storage & Security of Recordings

• Storage Duration:

• Recorded sessions will be securely stored for Six months before automatic deletion unless otherwise requested.

• Clients may request deletion of their recordings at any time by contacting info@diversemindsgroup.com.

• Security Measures:

• All recordings are stored in secure, encrypted cloud storage.

• Access is restricted to authorized personnel only.

3. Session Summaries & Data Handling

• Use of AI or Manual Summaries:

• If session summaries are generated using AI tools, only all personal  data will be used.

• Summaries are provided solely for the client’s personal use and coach reference.

• Confidentiality:

• Summaries will not include sensitive personal details unless required for the coaching process.

• We do not share summaries with third parties without client consent.

4. Client Rights & Requests

• Clients have the right to:

• Request access, modification, or deletion of their recordings and summaries.

• Withdraw consent for future recordings at any time.

5. Third-Party Services

• Zoom’s Privacy Policy:

• As Zoom is a third-party platform, their privacy policy also applies. You can review it at Zoom Privacy Policy.

• We are not responsible for Zoom’s data handling beyond our own storage and access policies.

6. Contact Information

For any concerns or requests regarding recordings and summaries, please contact:

📧 info@diversemindsgroup.com

By participating in coaching sessions, you acknowledge and agree to this policy. We appreciate your trust and are committed to maintaining your privacy and data security.

The Diverse Minds Group

www.diversemindsgroup.com

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Complaints Procedure for Online Coaching Services

Effective Date: 3rd February 

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At The DIVERSE MINDS GROUP LTD, we are committed to providing a high-quality coaching service. If you are dissatisfied with any aspect of your experience, we encourage you to reach out so we can address your concerns promptly and fairly.

1. How to Make a Complaint

If you have a complaint, please follow these steps:

1. Informal Resolution (Optional)

• If you feel comfortable, discuss your concern directly with your coach.

• Many issues can be resolved quickly through open communication.

2. Formal Complaint Submission

• If the issue is unresolved or requires further attention, please submit a formal complaint by:

• Email: info@diversemindsgroup.com

• Include the following details:

• Your name and contact details

• Date of the coaching session

• A clear description of the issue

• Any relevant supporting evidence (e.g., emails, screenshots)

• Your preferred resolution (e.g., refund, rescheduling, clarification)

2. Complaint Handling Process

1. Acknowledgment:

• We will acknowledge receipt of your complaint within 7 business days.

2. Investigation:

• A review will be conducted, which may involve speaking with the coach or reviewing session details.

3. Response & Resolution:

• A formal response will be provided within 10 business days with our findings and proposed resolution.

3. Possible Resolutions

Depending on the nature of the complaint, resolutions may include:

• Clarification or explanation of policies or session content

• Rescheduling a session at no extra cost

• Partial or full refund if justified

• Additional support or alternative solutions

4. Escalation Process

• If you are not satisfied with the response, you may request a further review by emailing us, and your complaint will be escalated to a senior member of the team.

• If a resolution is still not reached, you may seek external mediation or consumer protection advice.

5. Confidentiality & Fairness

• All complaints will be handled confidentially and in line with our privacy policy.

• We aim to resolve issues fairly, impartially, and without bias.

6. Contact Information

For any complaints or concerns, please contact:

📧info@diversemindsgroup.com

We appreciate your feedback and are committed to continuous improvement in our coaching services.