Cancellation and Refund Policy for Online Coaching Sessions
Effective Date: 3rd February 2025
At DMG, we understand that schedules can change. Our cancellation and refund policy ensures fairness for both clients and coaches. Please review the following terms carefully before booking a session.
1. Cancellation Policy
• Client Cancellations:
• Cancellations made at least 24 hours before the scheduled session will receive a full refund or the option to reschedule at no additional cost.
• Cancellations made less than 24 hours before the session will not be eligible for a refund, but clients may reschedule once without additional charges.
• cancellations within 2 hours of the session start time are both non-refundable and cannot be rescheduled.
• Coach Cancellations:
• If we need to cancel or reschedule a session, clients will be notified as soon as possible and given the option to reschedule or receive a full refund.
2. Refund Policy
Full Refunds:
• Eligible for cancellations made at least 24 hours in advance.
• If the session is cancelled by the coach for any reason.
Partial Refunds:
• If a session is cut short due to technical issues on the coach’s end, we will offer a partial refund or a rescheduled session.
No Refunds:
• If a client cancels less than 24 hours before the session.
• If a client does not show up for the session.
• If the session is missed due to technical issues on the client’s end.
3. Rescheduling Policy
• Clients may reschedule once for free if they provide at least 24 hours’ notice.
• Additional reschedules may be subject to a rescheduling fee.
• If a client reschedules multiple times, we reserve the right to deny future bookings.
4. Technical Issues & Late Arrivals
• If the client is more than 15 minutes late, the session will be considered a no-show and will not be refunded.
• If technical issues prevent the session from taking place, the coach will work with the client to reschedule.
5. Contact for Cancellations & Refunds
To cancel or request a refund, please visit www.diversemindsgroup.com with your booking details.
By booking a coaching session, you agree to this cancellation and refund policy. We appreciate your understanding and look forward to working with you!
-The Team at DMG
Info@diversemindsgroup.com
45 min
From 60 British pounds